Terms of use

LAST UPDATE: SEPTEMBER 2025 

SUMMARY 

These Terms outline the rules applicable when you visit our website, access any of our  services (including free services), or engage with our offerings. 

These rules specify permissible and prohibited actions, define our responsibilities, and  explain our business processes. 

Unless you enter into a more specific agreement with us, these Terms will govern your  engagement with our services and the purchase of our offers. 

It is important that you read these rules thoroughly. If you do not agree with them, you  should refrain from visiting our website or accessing any of our services. 

Below, you will find a summary of our most important rules, which are further detailed in the full terms. 

Are there age restrictions for using our website and services? 

Yes, you need to be at least 18 years old to use our Sites. If you're under 18, you must have  permission from a parent or guardian. 

What rules do I need to follow on the Sites? 

You agree not to harm, stalk, defame, or harass anyone. Don’t post anything inappropriate  or illegal, send spam, or upload harmful files. Respect others' intellectual property rights and follow all laws. 

Do you collect personal information? 

Yes, in accordance with our Privacy Policy, which you can read here. 

Can I share your Content? 

Yes, you can share our Content for personal use. Just link back to our Site or social media  and give us credit. Don’t claim our Content as your own. 

Can I share materials I got from you with third persons? 

Absolutely not without our permission. We retain copyright over these materials, even if you  paid for the service. 

Do you allow refunds? 

Generally, no, unless specifically stated in our Full Terms below. 

Do you have a waiting policy? 

Yes! We have a 15-minute waiting policy. If you are late or do not show up without notifying  us, the session is forfeited. You may not get a refund or request to reschedule the session. 

Can I reschedule sessions? 

Yes, you can, but you need to inform us at least forty-eight (48) hours before the next  session; otherwise, the fees for that specific session are forfeited in our favor. 

How can I book your Services? 

You can book our services through our website, by email, or via social media. Services will  commence only after a Service Agreement has been signed and payment has been made. 

How are disputes resolved? 

Talk to us. We encourage communication. If we cannot resolve it, then we will submit the  issue to mediation. Only if mediation fails will we submit the dispute in an arbitration  proceeding. Take note that all of procedures can only be pursued in the state/city where our  business is domiciled. 

Complaints or Questions? 

You can email us at anouk.cajoli@gmail.com or message us on social media. We aim to  respond promptly during our working hours: Monday-Friday (10:00-12:00 and 13:30-17:00  CET) 

FULL TERMS OF USE / TERMS AND CONDITIONS OF CAJOLI BY ANOUK O'LEARY 

Please take the time to read these Terms and Conditions (“Terms”) before using, visiting,  viewing, purchasing from, or accessing our website, sub-domains, affiliated sites, and  Cajoli’s accounts on Facebook, Instagram, LinkedIn, and Whatsapp (“Site”/“Sites”). 

The Sites and all audio, visual, and written resources and information contained therein,  including but not limited to blog posts, designs, documents, emails received from Cajoli / Anouk O'Leary, email lists and sequences, courses, coaching services, recordings,  templates, contracts, forms, guides, e-books, workbooks, website materials, products, and  tools (“Contents and/or Services”), are owned by Anouk O'Leary (“We”, “Us”, “Our”). 

These terms apply to all users, visitors, viewers, subscribers, clients, and/or customers of our Sites (“User”, “You”, “Your”) and govern your use of, access to, and/or purchase from our  Sites 

YOUR CONSENT 

By using, visiting, viewing, downloading, purchasing, and/or accessing our Contents and/or  Services, you consent to and agree to be bound by these Terms. 

You further warrant and acknowledge that you have read these Terms, or at the very least,  had the opportunity to read them and chose not to do so. 

You represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you may only access, view, or purchase anything from our Sites with the consent of  your parent or guardian. 

If you do not agree to all of these Terms, you are prohibited from using, visiting, viewing,  downloading, purchasing, or accessing any of our Contents and/or Services. 

RULES THAT APPLY TO OUR SITES 

When you use, visit, view, download, purchase from, and/or access our Sites, you agree: 

1. Not to harm, stalk, defame, threaten, offend, harass, abuse, or violate the privacy or  legal rights of others through or on our Sites. 

2. Not to post, upload, distribute, publish, or disseminate any names, materials, or  information that is considered inappropriate, defamatory, obscene, unlawful, or  indecent. 

3. Not to use our Site in any way that could cause damage to us, our Site, or any of our  users. 

4. Not to send unsolicited emails to our users. 

5. Not to transmit or post unwanted or unsolicited content to promote or sell your  products or services. 

6. Not to upload any files that contain viruses or worms that could damage our  operations or those of another user. 

7. Not to transmit, share, download, copy, or post any content that infringes on our  intellectual property rights or those of other persons. 

8. Not to use any of our Contents and/or Services to violate any laws or regulations. 

We reserve the right to disclose any materials you have posted or information you have  provided on our Sites to comply with any legal or governmental requests 

PERSONAL INFORMATION 

To download or purchase our Contents and/or Services, you may be required to provide  personal information, including but not limited to your name, email address, billing address,  payment details, and other personal information. Any identifiable information you provide is  governed by our Privacy Policy, which is accessible here.

Legally, you have the right to appeal any decisions we make regarding the processing of  your personal information. 

You agree to provide only your own complete, accurate, correct, and up-to-date information. 

You shall not create a false identity or sign agreements as someone else when using,  visiting, viewing, downloading, purchasing from, or accessing our Sites. 

While we strive to protect your personal information, no data transmission over the internet  can be guaranteed to be entirely secure. You acknowledge that we cannot warrant the  security of any information you transmit via the internet and accept the risk associated with  sharing personal information online. 

USERNAME AND PASSWORD  

When you access our membership areas, you will be required to create a user account,  which involves submitting a username and password. You agree to maintain the  confidentiality of your username and password and to protect them from unauthorized use. 

We reserve the right to terminate your access to any of our Contents and/or Services  without a refund if you share your username or password, or if we have reasonable grounds  to suspect that you have shared your username or password to allow access to our Services  and/or Products by any person, group, or individual. 

DISCLAIMERS 

Our Content on our Sites is for Educational and Informational Purposes Only The content provided on our Sites is general in nature and is not intended as professional medical, psychological advice or otherwise. All information and resources shared are for  private use and are not guaranteed to be complete, accurate, or current. We make no  representations or warranties regarding the completeness, accuracy, or reliability of the  information provided on our site. 

We do not provide Medical or Mental Health Advice. 

We are not acting as your doctor, physician, nurse, medical professional, or mental health  provider. We do not offer healthcare, medical, or nutritional therapy services, nor do we  diagnose, treat, prevent, or cure any physical, mental, or emotional issues, diseases, or  conditions. Nothing on our site should be construed as medical, counseling, or other  professional advice. 

Do not use this site or any of our content and services if your medical or mental health  provider advises against it. 

Should you experience faintness, dizziness, pain, or shortness of breath while using our  content or services, stop immediately and consult your healthcare provider. Do not delay  seeking or disregard medical advice based on information you have read on our site. Do not  start or stop any medication without professional medical guidance. 

Use this site and our content and services solely at your own risk. The information on this  site is not intended as a substitute for professional medical advice, diagnosis, or treatment.  

We do not guarantee specific Results 

We cannot guarantee specific outcomes when you utilize the techniques, ideas, tips, or  strategies we provide. Your success in achieving results depends on various factors,  including your background, dedication, skills, motivation, effort, and commitment.  

The examples provided on our site reflect exceptional results, and we cannot assure that  you will achieve similar outcomes by using our techniques, ideas, tips, strategies, content, or services. 

We are not liable for your actions. Please exercise due diligence when using our content and services. 

Testimonials, Feedback, and Positive Reviews are but examples The testimonials, reviews, opinions, and statements presented on our sites pertain only to  the individuals depicted. They serve as examples, and there is no guarantee that you will  achieve the same results as other users. 

We do not claim that these are typical results that users generally attain. The testimonials  are not necessarily representative of all those who utilize our content and/or services. 

The testimonials displayed are verbatim except for corrections of grammatical or  typographical errors. Some testimonials have been shortened if they are lengthy, or if parts  of the testimonial are not relevant to the general public. 

Fair Use and Copyright Considerations 

We acknowledge that allowances are made for 'fair use' for purposes such as criticism,  comment, news reporting, scholarship, teaching, and research. 

Not all content on our site is owned by us; it is possible that we have used content owned by another person or entity. All rights and credits are attributed to the rightful owners. We do  not intend to infringe upon the copyrights of others. 

If you wish to use copyrighted material from our site for purposes extending beyond 'fair  use,' you must obtain permission from the copyright owner or from us. 

Opinions that you find on our Site are those of the authors 

The views and opinions expressed on our site are solely those of the authors and do not  necessarily reflect the official policy or position of Cajoli / Anouk O'Leary. Content provided  by our guest bloggers, authors, or speakers represents only their own opinions. 

The views or opinions expressed on our site are personal and, unless explicitly stated  otherwise, do not represent the ideas, ideologies, or viewpoints of any organization with  which we may be affiliated, whether in a professional or personal capacity. 

These views or opinions are not intended to malign any religion, ethnic group, club,  organization, company, or individual. 

We do not represent or warrant the accuracy or completeness of any opinion expressed on  our site. 

We shall not be liable for any losses, injuries, or damages resulting from the display or use of these opinions. 

We use AI-Generated Content 

Our sites and services may use AI to generate content, including, but not limited to, articles,  social media posts, and marketing materials. We strive to ensure that AI-generated content  adheres to relevant standards and guidelines, including copyright laws. Each piece  undergoes a rigorous review by our team before publication. 

When significant, we commit to disclosing the use of AI in content creation, ensuring that  users can distinguish between human-created and AI-generated materials. 

We encourage users to critically assess and provide feedback on AI-generated content,  which helps us maintain and improve our high-quality standards. 

Use your discretion when using products or services we endorse Occasionally, our site may feature sponsored posts for products and services that we have  tried. We commit to providing a truthful evaluation of such products and/or services.  However, we make no warranties, guarantees, or representations regarding the success,  effectiveness, or safety of these products and/or services. Use them at your own risk. 

We do not guarantee or warrant any of our Contents and/or Services While we strive to ensure that accurate information is disseminated on our sites, we make  no representations about the content and/or services and their suitability for any particular  purpose. 

Our content and/or services are provided 'as is' without any express or implied warranties. 

Any representation or warranty that might otherwise be implied is expressly disclaimed,  including, but not limited to, the implied warranties of merchantability and fitness for a  particular purpose, as well as all warranties arising from a course of performance, course of  dealing, or usage of trade. 

You alone are Personally Responsible for your Actions 

You acknowledge that your engagement with our sites, content, and/or services—including  use, viewing, purchasing, subscribing, downloading, or accessing—is entirely voluntary. You  alone are responsible for your choices, actions, and inactions. You agree to exercise your  own judgment and conduct due diligence before implementing any ideas, suggestions, or  recommendations from our sites. 

You agree that we are not liable to you or any third party 

To the fullest extent permitted by applicable laws, you agree that we are not liable for any  direct, indirect, special, incidental, consequential, or punitive damages arising from your  use, visit, subscription to, download from, purchase from, or access to our sites, content,  and/or services. This includes, but is not limited to, damages caused by viruses in electronic  files of our sites or any linked sites, loss of income or profit (including projected profits), loss  or damage to property, claims of third parties, or your inability to access our sites. 

You hereby release, absolve, and forever discharge Cajoli by Anouk O'Leary / Anouk O'Leary and our employees, agents, contractors, and subcontractors from all claims, including those  related to personal or business interruptions, misapplication of information, or other  potential losses. 

You agree that your sole remedy shall be to discontinue the use of our Sites, Content, and/or Services or to request a refund of any payments made to us for the service, course, or  product purchased. You shall not be entitled to seek any additional damages, whether  consequential, punitive, or otherwise. 

WORKING HOURS 

Our working hours: Monday-Friday (10:00-12:00 and 13:30-17:00 CET). We do not respond  to emails, messages, or calls outside of our working hours. Additionally, we do not respond  to communications during Public Holidays or periods of announced vacation/temporary  closure. 

PROMPT COMMUNICATIONS 

We will endeavor to respond to all queries, concerns, or requests for proposals within five (5) working days. If you do not receive a response within this timeframe, please resend your  communication. 

All queries or requests for clarification from us must be promptly responded to within five (5) working days from the date we sent the communication. 

If we do not receive a response, we will send two reminder emails. Should we fail to receive  a reply after these reminders, we will assume that you are no longer interested in the service or  proposal in which case, we will immediately terminate the service or disregard the proposal  or offer.  

In the event of termination, no refunds for any payments made will be issued. In case of  proposals or offers, you need to ask for a new proposal or offer in case you are still  interested in engaging our services. 

HOW TO ENGAGE OUR SERVICES 

You may book our services through our website or by filling up the inquiry form, giving us a  call, an e-mail, or sending a direct message on any of our social media Sites. In case you  send us an e-mail/message, we will strive to respond within the timeframe provided above. 

All service requests are deemed accepted by us only upon the conclusion of a Service  Agreement and payment of fees. 

PAYMENT TERMS 

Unless otherwise specified, all fees must be paid in full before we commence any service. Additionally, you are responsible for all international fees and charges associated with your purchase. These may include, but are not limited to, currency conversion fees, international transaction fees, and bank fees. 

In the rare instance that we permit payment of fees through installments, you are required  to adhere to the fee schedule specified in your contract or provided during the checkout  process. You further authorize us to automatically charge the payment method used for the  initial installment.  

Should your payment method be declined, or should you unilaterally cancel the automatic  charge by actions such as failing to update your credit card information or canceling the  payment method initially chosen, we will provide a grace period of ten (10) days for you to  settle the charge. If the fee is not settled within this period, we will consider your action a  breach of our terms. Consequently, you will automatically lose access to any of our Contents and/or Services you have purchased, without a refund of payments already made. The total  cost of your purchase will remain due, and you are obligated to settle it. 

You will receive a receipt via email following your purchase. This receipt should be retained  for your records. 

We do not tolerate or accept threats or actual chargebacks from your credit card company  on any purchases or downloads of our Services and/or Contents. 

Should you initiate a chargeback, we reserve the right to report you to credit reporting  agencies (CRA) or other relevant entities for inclusion in chargeback or delinquent account  databases. 

Our report, which will include your name, email address, and billing address, could adversely affect your credit score/credit report. 

You can only have this report removed by contacting us at anouk.cajoli@gmail.com and  arranging for the payment of any outstanding amounts, including administrative fees of no  less than One Hundred Fifty (150,00) Swiss Francs (CHF) or equivalent, to cover the time we  spent addressing your chargeback. 

INTERESTS AND REMINDER FEES 

In the event of non-payment of any fees or charges due, we will attempt to send reminder  emails. 

A fee of Fifty (50,00) Swiss Francs (CHF) or equivalent, will be imposed for each reminder  sent, whether by email or post, in addition to the outstanding payments. 

Interest on overdue amounts will be charged in accordance with prevailing interest rates. 

CANCELLATION BY THE CLIENT 

Our cancellation policy is detailed in the specific Terms, Contract, or Agreement that you  have entered into or agreed to with us. 

If you reside in the European Union (EU), the UK, or any country that allows a withdrawal  period by law, you have the right to cancel your booking or this agreement within fourteen  (14) days from the date of purchase, a period known as the 'cooling-off period.' This right to  cancel is valid only if you have not accessed any calls, coaching sessions, digital products, or used any of our materials or media. By accessing any calls/coaching sessions, digital  products, or using any of our materials or media during the cooling-off period, you forfeit  your right to cancel. 

ADDITIONAL RULES FOR CANCELLATION OF CLASSES 

There is a minimum number of students required for each class to proceed. Please carefully  read the class description before signing up. 

Should a class need to be rescheduled due to insufficient participants, any fees you have  paid will be transferred to the next available class. You will have the opportunity to select a  class that fits your schedule. 

REFUNDS POLICY 

Our refund policy is specified in the Terms, Contract, or Agreement you have entered into or  agreed to with us. 

Refunds, if allowed under the applicable Terms, Contract, or Agreement, will only be issued  if the following conditions are met: 

1. The refund request is received by us within the time limit stated in the Agreement  you signed or accepted. 

2. You have not downloaded or accessed any of our digital content or service. 3. You have not received personalized coaching or consulting sessions. The refund will  be voided once these sessions have begun or been completed. 

4. All physical program materials must be returned or access revoked.  5. Refunds will not be issued if a service has been fully delivered (i.e. session or calls  already completed). 

6. You have not shared or distributed any program or course materials to third parties. 7. You have not violated any terms and conditions outlined in the Program Agreement. 8. To request a refund, you must contact our customer support team at  anouk.cajoli@gmail.com with your purchase details and the reason for the refund  request. Our team will review your request and respond within five (5) business days. 

If your request meets the eligibility criteria, we will process your refund within thirty (30)  days of receiving your request in writing. Refunds will be issued using the original payment  method used for the purchase. 

We reserve the right to deny any refund requests that do not meet the eligibility criteria or  that violate our terms and conditions. We also reserve the right to modify or discontinue this refund policy at any time without prior notice. 

CANCELLATION OF SESSION 

We reserve the right to refuse, modify, or cancel any session, program, or product booked or purchased at our discretion. Should such an event occur, we will attempt to notify you using the email address or phone number provided at the time of booking. 

Unless the cancellation is due to a breach of our terms as outlined in this document or any contract you have signed with us, we will issue a pro-rated refund for any fees paid for unused sessions 

RESCHEDULING OF SESSIONS AND/OR CALLS AND WAITING PERIOD Except for group calls, you may reschedule individual sessions and/or calls provided that we  receive written notice at least forty-eight (48) hours before the scheduled call and/or  session. If you fail to provide prior notice within this period, the session or call will be  deemed forfeited. You will not be entitled to reschedule the forfeited session / call or request a refund. 

We maintain a fifteen-minute waiting policy. If you do not notify us in advance that you will  be late, or in the event of a no-show, the session will be deemed forfeited. You will then  have no right to a refund or to reschedule the session. 

INTELLECTUAL PROPERTY 

Our Site, including all contents, materials, and media used in rendering our Services, as well  as all intellectual properties—such as copyrights, trademarks, designs, patents, trade  secrets, and proprietary information—accessible on or through our Sites, any third-party  websites we use to distribute or host our Sites and/or Services, and emails we send to you,  are owned by us and are protected by intellectual property laws. 

Our name, course names, service and product names, logos, designs, taglines, and slogans  are our trademarks, which you may not use without our written permission. 

By using, visiting, viewing, downloading, purchasing, or accessing any of our Content and/or  Services, you do not acquire any rights, title, or interest in the aforementioned intellectual  properties unless explicitly granted through prior written authorization from us. 

Any violation of our intellectual property rights or the terms contained in this provision,  including, but not limited to, unauthorized use, reproduction, copying, or dissemination of  any of our Contents and/or Services, will be prosecuted to the fullest extent of the law. 

LIMITED RIGHTS GRANTED TO YOU 

When you purchase and/or download any of our Content or Services, you are granted a non exclusive, non-transferable, limited, and revocable license for personal use only. 

Unless expressly authorized, you may not copy, share, forward, distribute, reproduce,  republish, or otherwise disseminate; nor may you sell, license, rent, adapt, edit, translate,  enhance, reverse engineer, or create derivative works from any of our Content and/or  Services. Creating derivative works from the licensed Content and/or Services without prior  authorization is strictly prohibited and constitutes a violation of our intellectual property  rights. 

Any violation of the terms contained in this section will be treated as infringement and  prosecuted to the fullest extent of the law. We reserve all rights not explicitly granted in  these Terms. 

CONTENT SHARING 

You may share our Content found on our Sites without asking permission from us provided  that the following terms are complied with: 

  • You may share our content only for personal use. 

  • You must provide a direct link to our site or social media account when sharing our  content. 

  • You must credit us when sharing our content on your blog, site, social media account, or on a third party's blog, site, or social media accounts. 

  • You may not represent, claim, or imply any association with Cajoli by Anouk O'Leary. 

  • You are prohibited from representing or implying that the content is yours or was  created for you. 

UNAUTHORIZED USE 

If you use any of our Contents and/or Services without our express authorization, or in a  manner contrary to the authorization granted, you agree to pay liquidated damages in the  amount of three (3) times the total fees you paid, or a minimum of Five Thousand Swiss  Francs (CHF), whichever is higher. This is in addition to any other remedies to which we may be entitled. 

PIRACY 

In the event that you violate or threaten to violate any of our intellectual property rights,  titles, or interests through acts including, but not limited to, pirating, enhancing, reverse  engineering, usurping, or creating derivative works of our Contents or Services, you agree to indemnify us and transfer all earnings obtained from such violations to us. 

Furthermore, you agree that we are not required to prove pecuniary damage to establish a  breach of our intellectual property rights; proof of the violation or threatened violation shall  suffice. 

You also agree to indemnify us if, through your acts or negligence, another person is able to  use, disseminate, distribute, or share our Contents and/or Services, or engage in any act  that infringes upon our intellectual property rights, titles, or interests. 

You acknowledge that any actual or threatened violation of our intellectual property rights  could cause irreparable harm to our business and reputation, a harm for which monetary damages would be inadequate. Consequently, you agree that we shall have the right to seek injunctive relief without the necessity of posting a bond, in addition to any other legal  remedies available to us. 

YOUR POSTS AND RECORDINGS OF GROUP/PERSONAL CALLS 

When you submit comments, photos, posts, images, videos, or other contributions (“Media”) to our Sites or any third-party Sites that we operate, you affirm that you are the owner of  such Media and that you are at least 18 years of age. 

Furthermore, you authorize us to take photographs and make video and/or audio recordings  of you (“Photographs and Recordings”) during our calls, webinars, workshops, or other  communications (“Communications”). 

You grant us, and any of our contractors or subcontractors, an unlimited, royalty-free,  irrevocable, unrestricted, non-exclusive license to print, copy, use, transmit, exploit, modify,  create derivative works from, and display your Media, Photographs, and Recordings in any  manner or for any purpose. This includes incorporating them into our current or future  Services and/or Products. 

You also authorize us to use your Photographs, Recordings, and Media, including your image and likeness, and to identify you as the person in the Photographs or Recordings or as the  individual or author who submitted the Media. Identification may be by name, email address, social media handle, or screen name for any purposes, including marketing, advertising, or  other commercial activities. 

We reserve the right to discontinue the use of your Media, Photographs, and/or Recordings  at any time and for any reason. 

Additionally, you agree to assign all intellectual property rights in your Media, Photographs,  and Recordings to us without the necessity for further permission or compensation to you,  now or in the future. 

TERMINATION 

In the event that you abuse, breach, or violate any of these Terms, our Privacy Policy, or any other agreements you have entered into with us, we reserve the right to terminate your  access to our Sites and/or Services immediately, at our sole discretion, and without prior  notice. No refunds will be issued upon such termination. 

Furthermore, we will not be liable for any claims, damages, or liabilities that you may incur  as a result of or in connection with such termination or discontinuance 

EXCUSABLE DAYS AND FORCE MAJEURE 

The following are considered Excusable Days:  

  • Unfavorable weather conditions, as determined by us;  

  • Verifiable illness or injury of the Parties, evidenced by a doctor’s note;  

  • Force Majeure or any circumstance beyond our reasonable control that prevents us  from fulfilling our obligations.  

This includes, but is not limited to, acts of God, natural catastrophes, extreme weather  conditions, strikes, lock-outs, terrorism, political and civil unrest, sabotage, industry-wide  shortages, plant breakdowns, loss of electricity supply, cyber-attacks, or the non performance of our suppliers or any third parties we depend on. 

You agree to reschedule any appointment/session in the event of an Excusable Day as  defined in this provision. Should a force majeure event extend beyond three months, either  party has the right to terminate the contract and cancel any scheduled  appointments/sessions without incurring liabilities. 

MODIFICATION OF SERVICE AND PRICES 

We reserve the right to modify the descriptions of our services, adjust pricing, or discontinue any service or any part or content thereof without prior notice to you and at our sole  discretion. 

Additionally, we reserve the right to limit the sales of our services to any person, geographic region, or jurisdiction as we deem necessary. 

We shall not be liable to you or any third party for any damage, loss, or injury resulting from  any modification, price change, suspension, or discontinuance of our services. 

INDEMNIFICATION / HOLD HARMLESS 

You agree to indemnify, defend, and hold harmless Cajoli by Anouk O'Leary, Anouk O'Leary, Cajoli by Anouk O'Leary’s affiliates, officers, agents, contractors, licensors, service providers, suppliers, interns, and employees from any claim or demand, including reasonable  attorneys' fees, made by any third party due to or arising from your breach of these Terms,  your violation of any law, or your infringement of the rights of a third party. 

ASSIGNMENT OF RIGHTS 

You agree that we may assign, transfer, and subcontract our rights and/or obligations under  these Terms without notifying you or obtaining your consent. Conversely, you are not  permitted to assign, transfer, or subcontract your rights and/or obligations under these  Terms. 

NON-DISPARAGEMENT 

Complaints and Grievances are to be settled under the next Section. You may not post or  publish disparaging or defamatory remarks about us, our business, or our services. 

COMPLAINTS AND ARBITRATION CLAUSE 

If you have any complaints or grievances, please contact us first at anouk.cajoli@gmail.com so that we can attempt to resolve the dispute amicably and to our mutual satisfaction as  quickly and effectively as possible. 

If we are unable to resolve the dispute amicably, you agree to first submit the dispute to  mediation before resorting to arbitration. Mediation must be initiated within thirty (30) days  of a dispute arising, and arbitration, if required, must follow within sixty (60) days of failed  mediation. The mediation will be held exclusively in or nearest Thalwil, Switzerland. 

Should mediation fail, you agree to submit the dispute to binding arbitration, to be  conducted exclusively in or nearest Thalwil, Switzerland. You agree that arbitration is the  sole remedy for resolving disputes and hereby waive any right to seek litigation in any court. 

You waive any right to class arbitration and agree to conduct arbitration solely on an  individual basis regarding your claims against us. 

Arbitration proceedings shall be conducted in English. 

You agree to be responsible for all costs associated with initiating the arbitration and any  related administrative expenses. 

By agreeing to this Arbitration Clause, you understand and waive your right to a jury trial or  trial in any court, which would otherwise be available if not for this agreement. 

Any decision or award issued by the arbitrator shall be final and binding. You agree that your sole remedy shall be to discontinue the use of our Sites, Content, and/or Services or to  request a refund of any payments made to us for the service, course, or product purchased.  You shall not be entitled to seek any additional damages, whether consequential, punitive,  or otherwise. 

NO RELATIONSHIP CREATED 

You agree that by using our Contents and/or Services, no joint venture, employment, or  agency relationship is created between you and us. 

ENTIRE AGREEMENT 

These Terms constitute the entire agreement between you and us regarding our Sites,  Contents, and/or Services. They supersede all prior or contemporaneous agreements,  representations, proposals, and understandings between us. These terms, developed for us  by Legally She Can, align with the legal frameworks that reflect the guiding principles of our  business. 

SEVERABILITY 

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions, or parts thereof, that are not affected will continue in full force and effect. Any  provision that is rendered invalid, illegal, or unenforceable will be modified or interpreted in  a manner that best accomplishes the objectives and purpose of the original provision and  these Terms. 

CHANGES TO THESE TERMS 

We reserve the right to update, replace, or change any parts of these Terms without  personal notification. It is your responsibility to review these changes. 

Any new content and/or services added to our Sites will be subject to these Terms. By  continuing to use and/or purchase from our Site after we post modifications, you are  deemed to have implicitly and voluntarily accepted the changes to these Terms. 

CONSENT TO GOVERNING LAW AND JURISDICTION 

These Terms, claims, or disputes arising out of it shall be governed by the laws of  Switzerland, without regard to its conflict of laws rules. 

QUESTIONS AND CONCERNS 

These Terms were drafted for us by Legally She Can to reflect our commitment to upholding the highest standards in business practices. 

If you have any questions or concerns regarding these Terms and Conditions, please contact us: anouk.cajoli@gmail.com 

ADDITIONAL TERMS FOR LIVE CLASSES, ACTIVITIES AND EVENTS

By participating in any of our live classes, activities and events, you hereby accept this Events Disclaimer: 

In consideration of being permitted to register for and participate in an event, activity, class, or experience (“Event”) hosted by Cajoli by Anouk O'Leary / Anouk O'Leary, I, the  participant, hereby waive, release from liability, assume all risks, and covenant not to sue  Cajoli by Anouk O'Leary / Anouk O'Leary or their members and employees, for any  expenses, loss, damage, personal injury (including loss of life, disability, or serious harm),  negligence, or actions (“Loss”) arising from or in connection with my attendance at or  participation in the Event and any related activities, unless such Loss is caused by the sole,  gross negligence of Cajoli by Anouk O'Leary / Anouk O'Leary. 

I agree that this waiver and release shall bind me and my personal representatives and is  enforceable to the fullest and broadest extent permitted by law. If any portion of this  agreement is held invalid, the remainder shall continue in full legal force and effect. 

I am aware that participation in the Event involves inherent risks, including but not limited to physical activity and other activities that may pose risks either created by myself or by  others. These risks may lead to Loss, and I voluntarily choose to participate in the Event. I  also acknowledge that there are potential risks that I have not considered, yet I waive my  right to any claims that may arise from these unconsidered risks. 

Furthermore, I understand and accept that Cajoli by Anouk O'Leary / Anouk O'Leary shall  have no responsibility for any risks or loss that may arise due to my participation or  attendance at events and classes not hosted by Cajoli by Anouk O'Leary / Anouk O'Leary.